Available for Opportunities

Mehmood Rafique Shaikh

Senior Customer Executive

Safeguarding financial systems through rigorous transaction monitoring, fraud investigation, and compliance excellence.

Professional Experience

Senior Customer Executive
Firstsource Solution Limited
Client: Lloyds Banking Group
Aug 2019 – Jan 2026
  • Analyzed alerts from transaction monitoring systems to detect suspicious activities.
  • Conducted in-depth investigations into financial transactions to identify money laundering and fraud.
  • Utilized PEGA Portal, MSP, and CINS for comprehensive client screening and research.
  • Identified Politically Exposed Persons (PEPs) and High Net Worth Individuals (HNWIs) through adverse media checks.
  • Analyzed payment patterns and transaction histories to uncover discrepancies and potential risks.
  • Escalated high-risk situations to compliance teams, ensuring regulatory adherence.

Technical Expertise

Core Competencies

Fraud Investigation

In-depth analysis of suspicious activities.

Transaction Monitoring

Real-time alert review and pattern detection.

KYC / CDD

Know Your Customer & Customer Due Diligence.

AML Compliance

Adherence to regulatory frameworks and laws.

Tools & Tech

PEGA Portal90%
MSP & CINS85%
MS Office Suite95%
Adobe & Nitro80%

Recognition

Best Performer Award

Consistently recognized for exceeding productivity and accuracy benchmarks within the organization.

Customer Excellence

Appreciated for delivering outstanding customer satisfaction and service quality.

SME Recognition

Trusted point of contact for process clarification and providing quality support to team members.

Beyond the Desk

A competitive spirit translates to success in all fields.

1st Prize - Lloyds Banking Group Indoor Games
1st Prize - Inter College Carrom Championship

01. Education

Bachelor of Commerce (B.Com)

Mumbai University

2016

HSC

Maharashtra State Board

2011

SSC

Maharashtra State Board

2009

02. Languages

EnglishProfessional
HindiNative
MarathiNative

Let's Connect

Currently open to opportunities in AML, Compliance, and Fraud Investigation.

Location

Santacruz East, Mumbai

Phone

+91 8898222713

Email

Mehmood.shaikh250437@gmail.com

© 2026 Mehmood Rafique Shaikh

Email Me Call Me

Available for immediate contact regarding AML & Compliance roles.